Withdrawal from the contract within 14 days

WITHDRAWAL FROM THE CONTRACT

 A buyer who has concluded a purchase contract outside of his business activity as a consumer has the right to withdraw from the purchase contract.

1. The withdrawal period is 14 days.

  • from the date of receipt of the goods,
  • from the date of receipt of the last delivery of goods, if the subject of the contract is several types of goods or the delivery of several parts
  • from the date of receipt of the first delivery of goods, if the subject of the contract is a regular repeated delivery of goods.

2. The buyer cannot withdraw from the purchase contract, among other things:

  • provision of services, if they were performed with his prior express consent before the expiration of the withdrawal period and the seller informed the buyer before concluding the contract that in such a case he does not have the right to withdraw from the contract,
  • on the supply of goods or services whose price depends on fluctuations in the financial market independent of the seller's will and which may occur during the withdrawal period,
  • on the delivery of alcoholic beverages, which can only be delivered after thirty days and whose price depends on fluctuations in the financial market independent of the seller's will,
  • on the delivery of goods that have been customized according to the buyer's wishes or for his person,
  • the delivery of perishable goods, as well as goods that have been irretrievably mixed with other goods after delivery,
  • delivery of goods in a sealed package that the buyer has removed from the package and cannot be returned for hygiene reasons,
  • the delivery of a sound or video recording or a computer program, if their original packaging has been damaged,
  • delivery of newspapers, periodicals or magazines,
  • delivery of digital content, unless it was delivered on a tangible medium and was delivered with the buyer's prior express consent before the expiry of the withdrawal period and the seller informed the buyer before the conclusion of the contract that in such a case he does not have the right to withdraw from the contract,
  • in other cases specified in Section 1837 of the Civil Code.

3. To comply with the withdrawal period, the buyer must send the declaration of withdrawal within the withdrawal period.

4. To withdraw from the purchase contract, the buyer can contact the seller via e-mail kpopkramek@email.cz.

5. The buyer who has withdrawn from the contract is obliged to return the goods to the seller within 14 days of the withdrawal from the contract to the seller. The buyer bears the costs associated with returning the goods to the seller, even in the case where the goods cannot be returned by regular mail due to their nature.

6. If the buyer withdraws from the contract, the seller shall return to him without delay, but no later than within 14 days of withdrawal from the contract, all funds, including delivery costs, received from him, in the same way. The seller shall return to the buyer the funds received in another way only if the buyer agrees to this and if this does not incur additional costs.

7. If the buyer has chosen a method of delivery other than the cheapest method offered by the seller, the seller will refund the buyer the costs of delivering the goods in an amount corresponding to the cheapest method of delivery offered.

8. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer hands over the goods to him or proves that he has sent the goods to the seller.

9. The buyer must return the goods to the seller undamaged, unworn and uncontaminated and in the original packaging. The seller is entitled to unilaterally offset the claim for compensation for damage to the goods against the buyer's claim for a refund of the purchase price.

10. The Seller is entitled to withdraw from the purchase contract due to the sale of stocks, unavailability of goods, or when the manufacturer, importer or supplier of goods has discontinued the production or import of goods. The Seller shall immediately inform the Buyer via the email address specified in the order and shall return all funds, including delivery costs, received from the Buyer under the contract within 14 days of the notification of withdrawal from the purchase contract, in the same manner or in the manner specified by the Buyer.