Uncollected cash on delivery orders

By sending the order and its confirmation by us, a valid purchase contract is created in accordance with our terms and conditions and the applicable legislation of the Czech Republic.

Failure to accept a COD shipment is not considered a withdrawal from the contract, but a breach of it pursuant to Section 2118 of Act No. 89/2012 Coll., Civil Code.

We therefore ask you to order responsibly and receive shipments properly.

If the customer does not pick up the cash on delivery order, we reserve the right to:

• automatically cancel all orders that have not yet been sent,

• accept further orders only with advance payment by card or bank transfer (unpaid orders will be cancelled),

• demand reimbursement of costs incurred in connection with an unclaimed shipment

We ask for a responsible and fair approach when choosing cash on delivery. Each uncollected shipment means administrative burden for us as well as packaging and shipping costs that cannot be recovered.

If you know that you will not be able to receive the order or need to extend the storage period for the shipment, please write to us as soon as possible at kpopkramek@email.cz . Together we will try to find a solution.

Thank you for your understanding and cooperation 💙